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SHIPPING AND RETURNS POLICIES

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Customer Satisfaction Guarantee

Your satisfaction is my top priority. If you believe an error has occurred with your order, please reach out within 5 days of delivery to resolve the issue.

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Return & Exchange Policy

  • Custom Orders: Due to the unique and time-intensive nature of each piece, custom orders are final and non-returnable.

  • In-Stock Pieces: All sales are final, except for issues related to order errors. Please contact me within 5 days of delivery in such cases.

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Shipping & Delivery

  • Address Verification: Verify your shipping address during checkout, as I cannot change it after the item is shipped.

  • Tracking: Tracking numbers are provided for domestic orders and where available for international orders.

  • Processing Time: In-stock orders usually ship within 1-3 business days. Custom orders vary depending on complexity and material availability.

  • Deadline Requests: If you have a specific delivery deadline, reach out prior to placing your order so we can discuss options.

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International Customers

  • Shipping Time: Deliveries may take up to a month or longer.

  • Customs & Import Fees: These additional charges are not covered by NyMar Studio.

  • Postal Insurance: Optional and available upon request.

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Handmade Quality

Each piece is individually crafted, and while every effort is made to accurately represent the items, slight variations are to be expected.

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Resizing & Adjustments

  • If your jewelry doesn't fit as expected, resizing options may be available for a small fee.

  • Always double-check your sizing during the order process. Contact me for sizing assistance if needed.

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Care & Maintenance

  • Handling: Treat your pieces with care; some stones and materials are delicate.

  • Repairs: Should your piece require repairs, service may be available for a fee.

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Essential Oil Advisory

  • Tarnishing: Essential oils can accelerate tarnishing. To maintain the look of your jewelry, periodic hand polishing is advised.

  • Professional Cleaning: Available upon request; shipping costs not included.

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